How Can We Help You?
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Need Help? We’re Here for You
What is easy?
easy is an on-demand delivery platform for food, groceries, pharmacy items, gifts, and flowers in Jordan.
What can I order from easy?
You can order food, groceries, medicines, flowers, and gifts from trusted vendors.
Is easy available in all cities in the Jordan?
easy currently operates in Amman, and soon will be operating in all cities.
Do I need an account to place an order?
Yes, an account is required to track orders, manage payments, and receive exclusive offers.
How do I download easy app?
You can download it from the App Store (iOS) or Google Play (Android).
How do I place an order?
Select items, add them to the cart, and confirm payment within the app.
Can I schedule an order for later?
Yes, easy allows scheduled deliveries at your convenience.
Can I track my order in real-time?
Yes, use the "Track Order" feature in the app for live updates
How long does delivery take?
Estimated delivery time is shown at checkout. Times vary by location and item type.
Can I modify my order after placing it?
Modifications are allowed before processing. Contact support for urgent changes.
Can I reorder a previous order?
Yes! Your order history allows quick reordering.
What if my order is delayed?
You will receive updates, and our support team can assist if needed.
What if an item I ordered is out of stock?
You’ll be notified and offered a replacement or refund.
Can I cancel my order?
Orders can be canceled before they are processed. Cancellation policies vary.
Can I change my delivery address after placing an order?
Delivery addresses can be changed before dispatch. Once out for delivery, address changes are not possible.
What happens if I miss my delivery?
If the driver cannot reach you, they will attempt to contact you. If unsuccessful, the order may be returned, and refund policies apply.
What payment methods does Easy accept?
We accept Debit/Credit cards, Apple Pay, Google Pay, and easy Wallet.
How do I apply a promo code?
Enter the promo code at checkout, and it will be applied automatically.
How long does a refund take?
Refunds typically take 7-14 business days, depending on your payment provider.
How do I check my wallet balance?
Visit the "My Wallet" section in the app.
What happens if my payment fails?
Check your card details, internet connection, or try another payment method.
Can I split my payment between different methods?
Currently, payments can only be split if group ordering is used.
What should I do if my refund is delayed?
Contact our support team, and we will escalate the issue with the payment provider.
Does easy offer Cash on Delivery (COD)?
A: Yes, easy supports COD.
How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions.
Can I update my contact details?
Yes, you can update your phone number and address in the app settings.
How do I delete my easy account?
You can request account deletion via the app or contact support.
Can I have multiple addresses saved in my profile?
Yes, you can save multiple addresses under "My Addresses" in the app
Can I link my easy account with my social media or Google account?
Yes, you can use Google, Apple, or Facebook login options for faster sign-in.
I received an incorrect or damaged order. What should I do?
Report the issue under "Order Support" in the app.
I was unhappy with my order. Who should I contact?
Reach out via the Help Center in the app.
Can I rate or review my order?
Yes! Ratings and reviews help improve our service.
How can I contact easy?
You can reach us via live chat, phone, or email.
Can I report a vendor for poor service?
Yes, report vendors through the Help Center, and we will investigate.
How does easy handle fake or misleading reviews?
Reviews go through moderation to ensure authenticity and compliance with our guidelines.
How often does easy provide special offers and discounts?
We offer daily, weekly, and seasonal promotions. Check the app for the latest deals
Do promo codes apply to all orders?
Some promo codes have restrictions, such as a minimum order value or specific vendor requirement.
How can I earn rewards or loyalty points?
easy offers a reward and loyalty program where you can earn points on every
